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Privacy Statement

Effective date: 1st May 2022

Excel Agri Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This statement explains how we collect, use, store, and protect your personal information in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

 

1. Information We Collect

We may collect and store the following types of personal and business information:

  • Contact details: name, postal address, telephone number, email address.

  • Business details: company name, trading name, VAT number, company registration number.

  • Financial details: bank account information, credit references, payment records.

  • Transaction history: details of purchases, orders, invoices, and account balances.

  • Communication records: correspondence via phone, email, post, or in person.

 

 

2. How We Use Your Information

We use your information to:

  • Provide goods and services you have requested.

  • Process and manage payments, invoices, and accounts.

  • Comply with legal and regulatory obligations (including tax and accounting requirements).

  • Communicate with you regarding orders, deliveries, and business updates.

  • Maintain accurate business and customer records.

  • Prevent and detect fraud.

 

 

3. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Contractual necessity – where processing is required to fulfil a contract with you.

  • Legal obligation – to comply with UK laws and regulations.

  • Legitimate interests – for the efficient running of our business and to maintain customer relationships.

  • Consent – where you have agreed to specific uses of your data.

 

 

4. How We Store and Protect Your Data

Your information is stored securely in our systems and protected from unauthorised access, alteration, or disclosure.

We implement appropriate technical and organisational measures including:

  • Password-protected systems and encrypted data storage.

  • Restricted access to authorised personnel only.

  • Regular data backups and cybersecurity monitoring.

We will retain your data only for as long as necessary to fulfil our business and legal obligations.

 

 

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Professional advisers (e.g., accountants, solicitors).

  • Banks, credit reference agencies, and payment processors.

  • Couriers, logistics companies, and suppliers for delivery purposes.

  • Government bodies, regulators, and law enforcement when legally required.

All third parties are required to respect the security and confidentiality of your data and to process it in accordance with the law.

 

 

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data (where applicable).

  • Object to or restrict certain processing activities.

  • Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details below.

 

 

7. Contacting Us

If you have questions about this Privacy Statement or how we handle your data, please contact:

Excel Agri Limited

The Old Grain Drier, Dolton Beacon, Winkleigh, Devon EX19 8PS

Tel: 01884 210 865

Email: admin@excel-agri.com

Company No: 13099664

VAT No: 375091584

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO): www.ico.org.uk

 

 

8. Changes to This Privacy Statement

We may update this statement from time to time. Any changes will be posted on our website with the updated effective date.